This morning I got an email copied to ten zillion people....Ok seven....from an "alarmist agent" who the entire transaction ....and there are two people on this "team"....has never picked up the phone. We have left voice mail, sent texts, email all with the same message...
Nope.....can't be done...better to disturb half a dozen people regarding something that has already been done than to take 2 minutes and pick up the phone. There are times when it may be tooo early or toooo late and there is a fear of disturbing someone...but that is certainly not the case with every issue in a transaction. The "team" didn't really have it together...once getting an email from one saying she heard we left a voice mail for the other and what was it about..'REALLY ?
Email takes time to read, respond....and be unnecessarily copied...at least
it isn't wasting trees...but it certainly IS wasting time. You can't read the tone of voice ...and there is that dangerous misinterpretation...emails can cross and one not sure of what has happened when....they do from time to time get lost in cyberspace, spam...I am pretty sure there IS a dead letter office somewhere out there...picking up the phone is soooo much more concise, direct....less problematic.
Communicating with a client is one thing...they may be at work and not able to talk....with another agent...hmmmmm...this IS your work....pick up the phone....speak clearly and pleasantly and solve the problem. Honor the memory of Alexander Graham Bell today...be "old school"....just do it...!
This is an agent service announcement brought to you courtesy of Sally K. & David L. Hanson, Broker Associates with Keller Williams Realty proudly answering the phone...and serving southeastern Wisconsin for all things real estate.