Relocate to Wisconsin : The Lost Art of Picking Up the Phone....Go Ahead try it's easy !

The Lost Art of Picking Up the Phone....Go Ahead try it's easy !

     This morning I got an email copied to ten zillion people....Ok seven....from an "alarmist agent" who the entire transaction ....and there are two people on this "team"....has never picked up the phone.  We have left voice mail, sent texts, email all with the same message...



            PLEASE CALL



      Nope.....can't be done...better to disturb half a dozen people regarding something that has already been done than to take 2 minutes and pick up the phone.  There are times when it may be tooo early or toooo late and there is a fear of disturbing someone...but that is certainly not the case with every issue in a transaction.   The "team" didn't really have it together...once getting an email from one saying she heard we left a voice mail for the other and what was it about..'REALLY ?

   Mega emails   Email takes time to read, respond....and be unnecessarily least

it isn't wasting trees...but it certainly IS wasting time.  You can't read the tone of voice ...and there is that dangerous misinterpretation...emailsAlexander Graham Bell can cross and one not sure of what has happened when....they do from time to time get lost in cyberspace, spam...I am pretty sure there IS a dead letter office somewhere out there...picking up the phone is soooo much more concise, direct....less problematic.  

    Communicating with a client is one thing...they may be at work and not able to talk....with another agent...hmmmmm...this IS your work....pick up the phone....speak clearly and pleasantly and solve the problem.  Honor the memory of Alexander Graham Bell "old school"....just do it...!

   This is an agent service announcement brought to you courtesy of Sally K. & David L. Hanson, Broker Associates with Keller Williams Realty proudly answering the phone...and serving southeastern Wisconsin for all things real estate.



Sally K. & David L. Hanson, ABR, CDPE, CSS, e-Pro,ILHM, REDS

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Comment balloon 23 commentsSally K. & David L. Hanson • May 05 2017 01:36PM


And isn't it ironic, Sally and David, that people seem to be looking at their phones all the time these days... but they aren't using them for what they were first intended to do... call and speak with someone!

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (RE/MAX Executive | Charlotte, NC) 11 months ago

And not everyone looks at their email everyday. Make the call people!

Posted by Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400, Long Island Condo & Home Sale Specialists (The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803) 11 months ago

Good Morning Sally and David - actually with email you can a tone and many times it is not good.  There is a place for it but all too often a phone call is more productive.

Posted by Grant Schneider, Your Coach Helping You Create Successful Outcomes (Performance Development Strategies) 11 months ago

I had a buyer that when the other agent wouldnot call back told me to try one more time...and leve a message that he would walk away if I did not get a call.  My phone rang in 10 minutes.  The agent was not happy, but I let hi know we were even more unhappy with him.

Posted by William Feela, Realtor, Whispering Pines Realty 651-674-5999 No. (WHISPERING PINES REALTY) 11 months ago

Sally: I had to laugh when reading this because I am in a transaction with an agent who has not picked up the phone once. All our correspondence has been via email/text. UGH!

Posted by Anita Clark, Realtor - Homes for Sale in Warner Robins GA (ColdwellBanker SSK Realtors ~ 478.960.8055) 11 months ago


We once tried to set up an appointment with a company.  It took twelve emails, and serveral texts, and I had on idea why they did not want to just pick up the phone.  A

Posted by Ron and Alexandra Seigel, Luxury Real Estate Branding and Marketing (Napa Consultants) 11 months ago

Why is this so hard for some people to understand? 

I hope your message makes some of those people rethink their communication habits.

Posted by Sharon Tara, New Hampshire Home Stager (Sharon Tara Transformations) 11 months ago

I know people just like this, waste more time then just picking up the phone and fixing their mess Sally K. & David L. Hanson 

Posted by Scott Godzyk, One of Manchester NH's Leading Agents (Godzyk Real Estate Services) 11 months ago

I hope agents will read this post and learn 

Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) 11 months ago

Sally and David even worst but along the same line is text messages, they can go on forever.  If answering a question starts to lead into a string of e-mails or text messages, I pick up the phone and make a call.  I understand the norm these days is to text or e-mail, but I am not into wasting time when a 5 minute phone call can eliminate 30 minutes of text messages or e-mails.

Posted by George Souto, Your Connecticut Mortgage Expert (George Souto NMLS #65149 FHA, CHFA, VA Mortgages) 11 months ago

Don't know what it is with "phonophobia", but it is very frustrating when people won't answer their phones. 


Posted by Mick Michaud, Your Texas Lifestyle is Here! (Distinctly Texas Lifestyle Properties, LLC Office:682/498-3107) 11 months ago

"Jay Markanich."  "Hi, this is Sharon, your Google representative..."  Hang up.

"Jay Markanich."  Three second delay.  "Mr. Markavinasmackawitch, this is not a sales call..."  Hang up.

"Jay Markanich."  Three second delay.  "Um... " begins poorly reading a script, which I listen to for two seconds more, then...  Hang up.  Sometimes that's the third time that day that particular phone number has called.

I know before I pick it up that I am going to hang up.

You're right.  It's easy!

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) 11 months ago

That isn't "phonophobia," interesting word.  I think it's phonotiredness.

Honestly, we get 15 sales calls a day.  Our phone says the number is a local cell phone, which we have to answer because it might mean business.

And sometimes Caller ID says it's a 30 digit number.  That's probably not a local phone number...

Sometimes it says IRS, or Dept of Justice, or FBI.  Yeah, right.  Those scams net hundreds of millions every year!

So, it isn't phonophobia!  It's phonotiredness.

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) 11 months ago

When the phone says "Wisconsin," we actually do pick up.  As you know.

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) 11 months ago

Good morning Sally.  I thought that only happened around here.  Of course when you don't answer immediately they really have a meltdown.

Posted by James Dray, Exceptional Agents, Outstanding Results (Fathom Realty AR LLC) 11 months ago

You really hit this one out of the ballpark, Sally and David.  A lot of problems can be solved very easily with a quick phone call.  Not as easy with texts or emails.

Posted by Gabe Sanders, Stuart Florida Real Estate (Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales) 11 months ago

Hi Sally and David -- ahh, some food for thought...

Posted by Michael Jacobs, Los Angeles Pasadena Area Real Estate 818.516.4393 (Coldwell Banker Residential Brokerage) 11 months ago

Sally and David

So true . . . . communications is more then a text message.

Good luck and success.

Lou Ludwig

Posted by Lou Ludwig, Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC (Ludwig & Associates) 11 months ago

I like the simplicity of a phone call. I can relay the message and get a reaction or answer questions and be done.

Posted by Debbie Reynolds, Your Dedicated Clarksville TN Real Estate Agent (Platinum Properties) 11 months ago

Sally k and David L. Hanson hello.
Great post. Direct phone conversation still works the best.
Thank you.
Good week.

Posted by Shahar Hillel, Mortgage Consultant, Loan Officer. (Augusta Financial Inc.) 10 months ago

Good morning Sally K. & David L. Hanson ,

I'm so glad Gabe Sanders re-blogged your post! Picking up the phone can make such a difference in a transaction! Text and email are fine for some things but nothing like hearing the others persons voice and having a clear understanding of the issue at hand.

Posted by Dorie Dillard, Serving Buyers & Sellers in NW Austin Real Estate (Coldwell Banker United Realtors® ~ 512.346.1799) 10 months ago

Good morning again Sally and David. This is soooooo good. I have always believed in talking beating all other communication.

Posted by Sheila Anderson, The Real Estate Whisperer Who Listens 732-715-1133 (Referral Group Incorporated) 10 months ago

Why take 15 seconds on the phone to sort something out when you can copy the world and look like you're doing something, even if its scaring or pissing everyone off.

Posted by Mick Michaud, Your Texas Lifestyle is Here! (Distinctly Texas Lifestyle Properties, LLC Office:682/498-3107) 10 months ago